Dear customer.. working hours (customer service/delivery): from Monday to Friday: 9 am - 6 pm Saturday and Sunday: closed Important notes: order cannot be canceled if the order status becomes (being processed). The store is not responsible if the customer made a mistake in placing the order or did not read the product description or policy. There are no returns or exchanges for digital products, in case of a technical problem the customer contacts customer service to be resolved with the technical team within two working days.